Frequently Asked Question

Tender should automatically recognise and connect to supported computers via USB. 

If this does not happen, as well as checking that everything is working correctly regarding electric components, points of contact and the cable, it is possible to verify it is working correctly using 'Terminal' found on your Mac computer. 

Instructions

• Connect your dive computer to your Mac via USB cable, verifying that the display shows that it is connected correctly.

• Open 'Terminal' for Mac: Go to Finder/Application/Utility or Spotlight and search "Terminal" (for details, please refer to your operating system guide).

• Copy the following string of commands:

ioreg -p IOUSB -w0 | sed 's/[^o]*o //; s/@.*$//' | grep -v '^Root.*' | grep ICON

• Paste it in Terminal (immediately after the "$" prompt symbol).

• Press the "Return" key: the result shown should be "ICON HD COM".

If everything is correct, Tender for Mac will be able to recognise the dive computer.